TERMS & CONDITIONS
Quotations are valid for a period of 30 calendar days from issue.
To secure your wedding date a £100 booking fee is required, your order is not confirmed in the diary until your booking fee has been received. This is a non refundable and non transferable booking fee and will not be returned should you cancel your booking.
The balance of your wedding cake is due 6 weeks before your wedding date. Once received this becomes non refundable should you wish to cancel your booking.
In the event of a cancellation by yourselves, charges are as follows;
More than ninety days prior to the date - booking fee only.
Ninety days to one calendar month prior to the date - booking fee plus half the remaining cost.
Less than one calendar month prior to the date - full amount
Any payments previously made are not refundable.
In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new wedding date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation.
It is the customer's responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.
Alterations may be made to your order in the final 6 week period, a new order confirmation will be issued detailing the changes and new cost.
If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full.
Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present.
Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.
The cake is a fresh product containing no additives and preservatives and it is our right to assume consumption on the day requested. Compensation will never be given for any cake that has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake was fit for purpose for which it was supplied.
When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. We will take a photograph of the cake before leaving the cake set up and, where possible, obtain a signature from the venue confirming the cake has been received in good condition.
If the cake is delivered with a stand, a security deposit will be payable with the final balance. The stand must be returned to us in a good, clean condition within 3 days of the wedding. Upon the return of the stand the deposit will be refunded.
In the unlikely event that we need to cancel your order any monies paid will be refunded.